Refund Policy

Effective Date: 10/1/2025

Last Updated: 10/27/2025

At Hertz Holiday Lighting, we take pride in delivering high-quality holiday lighting and decoration services. Because each project requires scheduling, preparation, and customized materials, we’ve established the following refund and cancellation policy to ensure fairness and clarity for both our customers and our team.

1. Deposits

A deposit of 50% is required to reserve your installation date. This deposit secures your appointment and allows us to purchase materials and prepare your design in advance.

2. Cancellations

Cancellations must be made at least 7 days prior to your scheduled installation date to receive a full refund of your deposit.
Cancellations made within 7 days of the scheduled installation date are not eligible for a deposit refund, as materials and labor have already been allocated.
To cancel your booking, please contact us at 615-648-2772 via phone call or text message.

3. No Refunds After Installation

Once installation has begun or been completed, no refunds will be issued.

All installations are customized for your property, and materials are cut, fitted, and installed specifically for your home or business.

4. Weather or Scheduling Delays

In the event of weather-related delays or unforeseen circumstances, we will reschedule your installation to the next available date.

5. Service Quality Guarantee

While we do not offer refunds after installation, we are committed to your satisfaction.

If you experience issues with your lighting display, please contact us within 60 days of installation, and we will promptly address any workmanship or installation concerns.

6. Contact Us

For questions or cancellation requests, please reach out to us at:

Email: chertz19984@gmail.com

Phone: 615-648-2772